- A new KLAS report examines the adoption and performance of clinical communication solutions in acute care settings, highlighting vendor strengths and areas for improvement.

- The KLAS report, "Clinical Communications 2024 Which Vendors Best Support Solution Adoption Enterprise-Wide?" emphasizes the importance of solution breadth, ease of deployment, and ongoing vendor support in driving enterprise-wide adoption.

PerfectServe Leads in Module Adoption

Among the vendors evaluated, PerfectServe Telmediq demonstrates the broadest adoption, with acute care customers utilizing an average of five key modules and/or third-party interfaces. Physician scheduling is a key component of most Telmediq installations, enabling efficient communication workflows and improved care team collaboration.

Simple Deployments and Easy Adoption

TigerConnect and symplr are recognized for their simple deployments and user-friendly platforms, which facilitate rapid adoption among clinicians. Epic is also highlighted for its implementation model, leveraging internal training and support teams to build expertise.

Vendor Support and Guidance

While PerfectServe customers value the support provided by their customer success managers (CSMs), other vendors, such as Baxter and Oracle Health, struggle to provide adequate guidance for enterprise-wide adoption.

Challenges to Enterprise Adoption

The report identifies key challenges hindering enterprise-wide adoption of clinical communication solutions:

Recommendations for Improvement

The report offers recommendations for vendors to improve their support for enterprise clinical communications: