IDShield is an excellent choice for individuals and families looking for reputation management in addition to a full suite of credit monitoring and ID protection and restoration services.
IDShield protects your privacy, identity and financial health with advanced tools such as dark web and social media monitoring, continuous credit monitoring, device protection and guaranteed identity restoration. Plan levels vary according to the number of people covered and the number of credit bureau reports monitored.
IDShield works by monitoring your identity and credit for signs of fraud, and alerting you to suspicious activity. If a breach occurs, IDShield works with U.S.-based licensed private investigators to restore your identity and reputation.
IDShield provides the following services:
IDShield has four plans to choose from: two for individuals and two for families, which protect you and your domestic partner and your dependents. All plans have the same benefits -- the difference is in the number of credit bureaus IDShield monitors. Here's how the plans are priced:
Whereas some competing companies charge higher prices for monthly payments vs. upfront annual ones, IDShield's monthly-only pricing is simple and transparent.
Although IDShield offers 24/7 emergency customer support in case of theft, its general customer service, available by phone or chat, is only open from 7 a.m. to 7 p.m. CST Monday through Friday. The number, but not the hours, are listed on the tops of each page on the website and on the Contact Us page. Note that the number and email are for LegalShield, a sister service from the same company.
IDShield offers a comprehensive range of identity protection benefits, such as Social Security number, dark web and social media monitoring and alerts, as well as unlimited customer service and access to U.S.-based licensed private investigators with power of attorney to restore your identity after a theft, making it a solid choice for protecting your personal and financial information.
IDShield users express high satisfaction with their IDShield subscriptions. In fact, 83% of those who rated it on TrustPilot gave it five stars, where IDShield has 4.7 stars overall.
Positive reviews cite excellent customer service by helpful and courteous representatives who respond quickly to users' concerns. Even in cases where representatives verified that breach hadn't occurred, they offered users advice for reducing risks and getting the most out of their IDShield subscriptions.
Negative reviews are rare, with only 6% of users rating IDShield one or two stars on TrustPilot. IDShield accounts linked with separate LegalShield prepaid legal-service accounts from the same company are the source of several complaints. Otherwise, dissatisfied users primarily complained about technical issues and IDShield's inability to find the source of issues with their Social Security number.
IDShield has mobile apps for Android and Apple devices. Whereas the phone app gets just 3.8 stars on Google Play due to technical glitches following a 2023 upgrade, the tablet app has 4.5 stars. The App Store app for iOS devices has an outstanding 4.8-star rating.
Here's a look at how IDShield compares to similar subscription plans.
LifeLock offers three different plans -- Select, Advantage and Ultimate Plus. The higher tiers may offer features such as phone takeover and home title monitoring.
The price to renew depends on the plan and any promotions offered, though renewal prices tend to be higher than the intro price. To add on coverage for children, LifeLock will require a family plan or add-on.
Aura has an outstanding collection of plans, ranging from a $10-per-month plan paid annually just for kids, to a $32-per-month family plan -- also paid annually -- that protects five adults and an unlimited number of kids and devices. Protection for children is especially comprehensive, with gaming and cyberbullying alerts. However, Aura doesn't guarantee identity-theft remediation services like IDShield, though it does offer restoration support and identity theft insurance.
Identity Force has a robust set of identity-theft prevention tools, including personalized action plans to evaluate your exposure, and an identity vault to securely store your digitized personal information and important documents. But its plans are more expensive than IDShield's despite offering less identity-theft insurance coverage -- $1 million to $2 million, depending on the plan, vs. $3 million for IDShield customers.
IDShield is best for career-focused individuals and families who need to guard and enhance their online reputations while also protecting their sensitive information and credit with comprehensive monitoring and real-time alerts.